As much as EDI streamlines freight supply chains between trading partners, mishaps can occasionally occur. Here are seven common issues logistics companies face and how to overcome them:
Inaccurate Invoicing Data
Errors like missing line items, incorrect delivery schedules, or inaccurate charges are common in logistics invoicing. They often stem from integration problems with enterprise resource planning (ERP) or warehouse management systems (WMS), poor data mapping, or manual entry errors, leading to invoice rejections and delayed payments. Strict validation processes, like automated cross-checking of data against predefined contract terms, help catch mistakes.
Complex Payment Terms and Conditions
Logistics contracts often involve complex payment terms, such as early payment discounts or penalties for late deliveries. Simpler EDI systems, like transportation management systems (TMS), may lack advanced tools, such as web forms, to help manage these conditions. Without an EDI configuration capable of handling specific requirements — such as validating payment conditions or tracking deadlines — disputes and delays will likely arise.
Load Tender Request Timing
Load tenders frequently require rapid responses, often within two hours. Relying on manual processes to meet such tight deadlines is unrealistic, leading to delays or missed opportunities. EDI solutions address this by automating notifications when a load tender request is received in real time.
Shipment Updates Lacking Details
Shipment tracking requires detailed updates throughout the logistics journey, covering more than just basic pickup and delivery addresses. Managing this data, along with supporting documents, can overwhelm many systems. Advanced solutions with web form support simplify the process, enabling users to create or edit data manually when automated features aren’t enough.
Lack of Expertise
Many businesses use multiple internal systems, such as an ERP, a TMS, and a WMS, but fail to integrate them with their EDI systems. This creates data silos, inconsistencies, and delays in transaction processing. For companies lacking the resources to manage EDI in-house, outsourcing to a value-added network (VAN) or full-service EDI provider helps ensure reliable, secure, and efficient operations.
Support Documentation Issues
EDI transactions frequently require supporting documents, such as delivery receipts, weight certificates, and bills of lading. Poorly formatted or incomplete documents can lead to delays in shipments, regulatory approvals, and payments. Advanced EDI systems tackle this issue by automating the attachment and transmission of these documents, streamlining the entire process.
Lack of Integration in EDI Systems
Many businesses use multiple internal systems, such as an enterprise resource planning (ERP), TMS, and warehouse management system (WMS), but fail to integrate them with their EDI systems. This creates data silos, inconsistencies, and delays in transaction processing. Advanced EDI solutions that integrate seamlessly with these applications eliminate inefficiencies and minimize the need for manual intervention.